Do I need POS Pro?
It depends on how many people work in the store, whether you need to control what each one can do and whether you want returns and exchanges across stores. If the included features are enough, we don't switch it on.
Can I use my current card reader?
To take card payments integrated with Shopify POS you need one of the compatible readers Shopify sells for your country; your bank's card terminal doesn't connect to the app. You can keep using it separately and record that payment in POS as an external payment. We review what you have and tell you what you can keep.
How many physical stores can I connect?
Each store is an inventory location. On Basic, Grow and Advanced you can have up to 10 locations, and on Plus up to 200.
Do you come to the store to install it?
We work remotely. We prepare the configuration, guide you over video call while you connect the hardware and train your team the same way.
Can I take payments with my phone without a card reader?
Shopify POS supports Tap to Pay on iPhone and Android in the countries where it is available. We review with you whether it fits your sales volume or whether a reader makes more sense.
Can I use POS at trade shows or pop-up shops?
Yes. A pop-up shop or a trade show can be one more location, with its own stock.
Are in-store and online customers the same?
Yes. If the customer identifies themselves at the register, the sale is added to their profile alongside their online orders.
Do you train the store team?
Yes, as in all our projects: recorded video call sessions on payments, exchanges, returns and pickups.